Contact Us

We love to hear from you. Please feel free to call, email, or stop by the shop in Marin County California

Phone:

415-763-2488


Email:

john@owlvans.com

Address:

35 Pamaron Way, Suite A

Novato, CA 94949

35 Pamaron Way Suite B
Novato, CA, 94949
United States

415.763.2488

Warranty, Terms & Privacy

Lifetime Warranty

Owl stands behind everything we make! Owl offers a Lifetime Warranty on parts and workmanship for the original purchaser of the product. This includes, but is limited to products purchased from Owl, or one of our authorized resellers. Owl does not warranty or assume any liability for mistakes in installation, normal wear and tear, etc. 

Warranty claims will be either corrected or replaced with similar parts (subject to availability) or current version parts. In the event a product is discontinued, reasonable attempts will be made to fix any issues. If item cannot be fixed or is subject to replacement and the product no longer exists, store credit will be issued. 

Return shipping is the responsibility of the customer. Returns and warranties are at the sole discretion of Owl Vans.  

To make a claim please contact john@owlvans.com 

Terms and Conditions

Owl van engineering, LLC is not responsible for contingent liabilities or liquidated damages.

Regardless of anything to the contrary in these terms and conditions, our liability is strictly limited to the cost for the product paid. Customer confirms that by using this website and ordering products, they accept our terms and conditions.

Transfer of Title:  All deliveries will be made “EXWORKS” (FOB Source) or place of shipment. Title and risk of loss pass to the Buyer upon delivery of the Product to the Carrier. Seller’s delivery dates are estimates only and Seller is not liable for delays in delivery or for failure to perform. The Carrier be deemed an agent of the Seller.

MBZ does not publish load-bearing specifications for the rear door Sprinter van hinges. As a result, Owl Van Engineering cannot guarantee the hinge load-bearing specifications.

The laws of the State of California will exclusively govern any dispute between Seller and Buyer.

Intellectual Property, copyrights, and trademarks are and remain property of Owl Van Engineering, LLC.

Customer confirms that by using this website and ordering products, they accept our terms and conditions.

Privacy

Owl Van Engineering will make reasonable efforts to protect the privacy of its customers. We do, from time to time, allow associated companies to offer our customers additional products and services. Owl itself reserves the right to announce new product and services, issue recalls, and conduct other correspondence with its customer and inquiry lists.

Intellectual Property Rights

The Site and its original content, features, and functionality are owned by Owl Van Engineering and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.